Q: How do I know my reservation is confirmed?

A: You may verify your reservation is confirmed by contacting our customer care department, either online, or at 516.522.2502

At the time of booking, your reservation is processed and your credit card is charged when you click the "Reserve the Room" button. The next page to appear is a confirmation page, listing your Booking Number, an 8 digit confirmation code, as well as a review of your reservation details. A confirmation email will also be sent to the address you specify on the booking form. This email will include your itinerary details.

Back to Top

Q: How do I contact customer care and sales?

A: You may contact our Sales and Customer Care department by phone or online. Please note that we have different phone numbers and email addresses for the differing departments.

If your question does not require immediate assiatance, contact us online using the contact us page. Select your department, and send your question - a representative from the corresponding department will reply to your question as soon as possible.

If you require immediate assistance, please contact us via phone.

For reservations call 888-HOTELS-9
For customer care call 516.522.2502

Back to Top

Q: What credit cards do you accept?

A: We accept Mastercard, Visa, Discover, and American Express.

Back to Top

Q: Do you accept debit cards?

A: As long as there is a merchant logo on your card (typically a Mastercard, or Visa logo) your card will work. Please note that reservations are charged to your account when you click the "Reserve the Room" button, and will affect your balance.

Back to Top

Q: Are there any costs associated with your service?

A: Depending upon what type of property you book, there may be a service fee associated with your reservation. Our Exclusive Deal properties do not carry additional fees for the reservation. Reservations made through our Additional Discounted rates incur per night service fees. Please make sure to check the booking form before making your reservation to see any associated service fees. These fees, if applicable, are non-refundable, and are imposed to help us incur the costs associated with processing your reservation.

Back to Top

Q: Can I pay for the reservation when I arrive at the hotel?

A: No. The discount rates available through the Discount Hotel Group network are prepaid reservations. At the time of booking, your reservation is processed and your credit card is charged when you click the "Reserve the Room" button.

Back to Top

Q: Can I use cash or check to pay for the reservation?

A: All reservations must be purchased with a credit card. You will need to contact the hotel directly (or your local travel agent) to book a reservation using a form of payment other than a credit card.

Back to Top

Q: How can I change my reservation?

A: To make a change to your reservation, contact our customer care department either online, or via phone at 516.522.2502

Please note that cancellations or changes may incur fees - make sure to read the hotel policy and booking form before making your reservation.

Back to Top